Privacy Policy

Absel Markets is required to gather information and verify the identity of all clients in accordance with applicable anti-money laundering (AML), counter-terrorist financing (CFT), and Know Your Customer (KYC) regulations under the Financial Intelligence and Anti-Money Laundering Act 2002 (FIAMLA) and FSC requirements.

The personal information we collect may include:

• Full legal name, date of birth, and nationality
• Residential address and contact details (email, telephone)
• Government-issued photo identification and proof of address documents
• Financial information including annual income, net worth, and source of funds
• Employment and occupational details
• Trading experience and financial knowledge assessments
• Transaction history, account activity, and trading records

We may also automatically collect certain technical data when you visit our website, including your IP address, device type, browser type, general geographic location, and pages visited. This information is used to improve the functionality of our website and for internal analytics purposes.

Where applicable, Absel Markets may collect sensitive personal information only where required by law, authorised by a court or regulatory body, consented to by you, or where reasonably necessary to prevent a serious threat to personal safety.

Absel Markets collects and uses your personal information for the following purposes:

• To verify your identity and complete our KYC and AML compliance obligations
• To open and administer your trading account
• To process deposits, withdrawals, and trading transactions
• To provide customer support and respond to your enquiries
• To send you relevant service communications, product updates, and account notifications
• To comply with our regulatory obligations under FSC, FIAMLA, and applicable laws
• To detect and prevent fraud, money laundering, and other financial crime
• To improve our website, platform, and services through internal analytics

Absel Markets does not sell, rent, or lease client lists or personal information to third parties. With your consent, we may occasionally contact you about relevant products, services, or promotions offered by Absel Markets or carefully selected partners.

Your personal information will only be disclosed without your consent where required by applicable law, court order, regulatory demand, or where necessary to protect the rights or property of Absel Markets or to ensure client or public safety.

Absel Markets does not sell, rent, lease, or otherwise commercially disclose your personal information to unaffiliated third parties for their own use. We may share your data in the following limited circumstances:

• Service providers: We may share data with trusted third-party providers who perform services on our behalf, including technology support, cloud hosting, payment processing, compliance screening, data analytics, and customer service. All such providers are contractually bound to protect your information.
• Regulatory authorities: We may disclose information to the FSC of Mauritius, the Financial Intelligence Unit (FIU), law enforcement, or other competent authorities where required by applicable law.
• Business transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your information may be transferred as part of that transaction.

All third parties with whom we share your information are required to maintain its confidentiality and may only use it for the specific purpose for which it was shared.

The nature of Absel Markets' operations and our relationships with trusted third-party service providers may require your personal data to be processed in jurisdictions outside of Mauritius. In all such cases, we ensure that appropriate safeguards are in place, including contractual data protection agreements and adherence to the standards of the jurisdiction with the most stringent applicable privacy requirements.

All international data transfers are conducted in accordance with the Data Protection Act 2017 of Mauritius and applicable international standards.

The Absel Markets website uses cookies — small text files stored on your device — to enhance your online experience. Cookies allow us to remember your preferences, keep you logged in to your account, understand how you use our website, and deliver content and features relevant to your interests.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including account login and security features.
• Analytical cookies: Help us understand how visitors interact with our website so we can improve functionality and user experience.
• Marketing cookies: Used to deliver relevant content and advertisements based on your interests, with your consent.

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Absel Markets website and client portal. For more information, refer to your browser's help documentation.

Absel Markets employs industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Secure, access-controlled server infrastructure with continuous monitoring
• Two-factor authentication for client portal access
• Regular security assessments, penetration testing, and vulnerability management
• Staff training on data security obligations and breach response procedures

While we take every reasonable precaution to protect your data, no method of internet transmission can be guaranteed as completely secure. Clients are responsible for maintaining the security of their own account credentials. Absel Markets will never request your password by email or telephone.

We retain your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. Client account data and transaction records are retained for a minimum of five years following account closure in compliance with our AML record-keeping obligations under FIAMLA 2002 and FSC requirements.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.

With your consent, Absel Markets may contact you by email, SMS, push notification, or in-app message about products, services, promotions, and market developments that may be of interest to you. We will never share your contact details with third-party advertisers.

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, or by updating your notification preferences in the Absel Markets client portal under Settings > Notification Preferences. Changes to your preferences will be processed as soon as reasonably practicable.

Absel Markets may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or regulatory requirements. When material changes are made, we will notify you by email and post a notice on our website. The date of the most recent update is shown at the top of the Policy.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of the Absel Markets website and services following any update constitutes your acceptance of the revised Policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection team at support@abselmarkets.com.